Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. Tips on how to save your design files
  4. At what resolution should I save my photos and graphics?
  5. What is a proof and why is it important that I look at it?
  6. What is the Pantone Matching System?
  7. Why do the printed colors look different from the colors on my screen?
  8. Is white considered a printing color?
  9. What file format should I use when submitting my electronic document for printing?
  10. Once I submit the documents, how long will it take to finish my job?
  11. What is variable data printing?
  12. What does personalization mean?
  13. What type of return can I expect from personalized or variable data marketing materials?
  14. What do I need to provide for variable data projects? Can you help me clean up my data?
  15. Is one- or two-color printing cheaper than multi-color printing? Is black and white always cheaper than color?
  16. If you print my postcards (or brochures, letters, billing statements, etc.), can you mail them as well if I send you a mailing list?
  17. What if I want to do direct mail advertising but I don’t have a list of addresses? Can you help me put a list of addresses together?
  18. Do you offer mailing services for items not printed at your production facility? Do you offer remote bulk mail/presort services?
  1. Good question! We offer a wide range of products and services. We provide everything from graphic design, printing, and mailing. Do you only want one or the other? No problem. We are here to serve you at any point in your project. Likewise, we are ready to help you with any job, no matter how large or small. We are a full service shop and offer a wide range of products and services. To see a full listing and descriptions of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. You may use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. We can be reached at (520) 571-1329.

  3. Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. Ideally, the resolution should be set to 300 dpi. Please note: Pictures and graphics pulled from the Internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. In addition, please note that you should save all photos in CMYK mode, not RGB mode whenever possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure a flawless delivery of your print job on the first run.

  6. The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  7. In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  8. No, not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  11. Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

  12. Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.

    Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.

  13. Studies consistently show that personalized marketing receives a far greater response than static pieces.

    On average, the response rate of a static direct mail campaign is around 2%. A targeted, personalized campaign that utilizes variable data technology can increase that response rate by up to 30%.

    While the cost per piece of variable imaging direct mail is higher, your cost per response is much lower, increasing your return on investment.

  14. We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

  15. It depends. Sometimes color printing can be cheaper than black and white printing. A number of factors affect the pricing, such as: the number of colors, the size and quality of the paper, and the quantity of pieces ordered.

  16. Yes! We can use your mailing list to mail your printed products directly from our production facility. Also, we can mail a portion of your order and ship or deliver the rest of it back to you.

  17. Yes! We sell address lists and data sets customized to meet your advertising goals.

  18. Yes. We often mail printed material that is produced at another printer or production facility. You can ship us the product or we can pick it up if you are located in the Tucson, AZ area.

    We provide bulk mail/presort services for customers who occasionally want to send out bulk mail but do not want to make expensive investments in software and personnel. In this case, the customer receives a package of materials and instructions to complete the mailing herself. We organize the mailing materials and presort services so that the customer can reap the tremendous financial benefits of bulk mail postal rates.